If your student hasn't made a purchase in the cafeteria in a while, the account will go dormant, generally after about 90 days. Once they make a purchase again it will "reactivate" and you will be able to see everything. The money/balance is still there, it's just not showing up on K12PaymentCenter due to inactivity. The school child nutrition office should be able to verify that the funds are still there. Alternatively, if you are just registering, it may take several hours for our system to synch with the school district. Once this has completed, you will see balance and history.